Our Services

Swimming Pools

Opening, weekly care and closure

Opening

Weekly Care

Green Pool Rescue

Closure

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Holiday Home & Gîte Owners

Holiday home owners

Pool & Garden

House Maintenance

Laundry

Changeovers


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Garden Machinery Maintenance

Garden machinery maintenance

Annual Service

Repairs

Fine Tuning

Collection/Delivery

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Swimming Pool Maintenance

Swimming pool maintenance

Opening and Closure

If you only require your pool to be opened in spring or closed in winter, we can do this with or without our Weekly Pool Care service.

Weekly Pool Care

We offer a choice of 3 levels of Weekly Pool Care catering for everyone's needs.

Clear Water Guarantee

If we open your pool in spring and carry one of our Weekly Pool Care services, we will guarantee the clarity of your water.

Green Pool Rescue

Available to new clients who do not benefit from our Clear Water Guarantee.


If your pool water is green or cloudy we can perform a rescue to bring it back to how it should be.  Crystal Clear.

Sand Filter Change

The sand in your filter will require changing periodically (normally every 2 to 3 years).


Changing the sand will improve the efficiency of your filter and increase water clarity.

Weekly Pool Care

Gold

Services carried out 

ONCE PER WEEK

all season


  • Chemicals Balanced
  • Cost of Chemicals included
  • Pool Floor cleaned
  • Pool Walls cleaned
  • Skimmer Baskets cleaned
  • Sand/Cartridge Filters cleaned
  • Pump Basket checked each visit and cleaned periodically
  • Pump Timer checked and adjusted in case of power outage
  • Pump Times seasonally adjusted
  • Water Levels checked
  • Top Up Water, if required.  (1 hour included, additional time required charged at standard rate)
  • Lower Water, if required. (1 hour included, additional time required charged at standard rate)
  • Evacuation Pump at €5 per hour (only used when pool is unable to empty via its own system.
  • Organise repair works at a cost of €25


  • Standard Clear Water Guarantee


Gold +

Services carried out

TWICE PER WEEK

in July & August*


  • Chemicals Balanced
  • Cost of Chemicals included
  • Pool Floor cleaned
  • Pool Walls cleaned
  • Skimmer Baskets cleaned
  • Sand/Cartridge Filters cleaned 
  • Pump Basket checked each visit and cleaned periodically
  • Pump Timer checked and adjusted in case of power outage
  • Pump Times seasonally adjusted
  • Water Levels checked
  • Top Up Water, if required.  (1 hour included, additional time required charged at standard rate)
  • Lower Water, if required. (1 hour included, additional time required charged at standard rate)
  • Evacuation Pump at €5 per hour (only used when pool is unable to empty via its own system.
  • Organise repair works at a cost of €25


  • Standard Clear Water Guarantee - included.
  • Extended Clear Water Guarantee - Optional

 

*  Services carried out once per week for the rest of the season.



Platinum

Services carried out

TWICE PER WEEK

all season

 

  • Chemicals Balanced
  • Cost of Chemicals included
  • Pool Floor cleaned
  • Pool Walls cleaned
  • Skimmer Baskets cleaned
  • Sand/Cartridge Filters cleaned 
  • Pump Basket checked each visit and cleaned periodically
  • Pump Timer checked and adjusted in case of power outage
  • Pump Times seasonally adjusted
  • Water Levels checked
  • Top Up Water, if required.  (1 hour included, additional time required charged at standard rate)
  • Lower Water, if required. (1 hour included, additional time required charged at standard rate)
  • Evacuation Pump included (only used when pool is unable to empty via its own system.
  • Organise repair works included



  • Extended Clear Water Guarantee

Clear Water Guarantee

Standard Clear Water Guarantee

Included with our Gold and Gold+ levels of care.  If we open your pool, once the process is complete and we are undertaking your Weekly Pool Care, we guarantee the clarity of the water whilst the pool is not in use. If your pool becomes cloudy or green we will do whatever is required to rectify the problem.  


Let’s be honest, if you are paying us to look after your pool, how would you feel if we rang you up and said ‘nobody has been in your pool but it’s gone green overnight.  It’s going to cost you another couple of hundred euros to clear it!’.  It can happen, particularly after stormy weather but we believe it should not be your problem.  Therefore we will rectify any problem like this as part of our service.  


Certain conditions apply.  

Extended Clear Water Guarantee

Included as standard with our Platinum level of care and as an optional extra with our Gold+ level of care, we have taken the Clear Water Guarantee a stage further. If we open your pool, once the process is complete and we are undertaking your Weekly Pool Care, we guarantee the clarity of the water at all times. If your pool becomes cloudy or green we will do whatever is required to rectify the problem.


With this version we have extended the guarantee to the whole season, including when the pool is being used and rental periods.  


You will never have to worry about the pool.


Certain conditions apply.

Garden machinery maintenance

Garden Machinery Servicing

garden machinery maintenance

It is always important to keep your garden machinery well maintained and we can offer a full service of your equipment.  We can even collect and delivery it.

Garden Machinery Repairs

garden machinery maintenance

Whatever the machine, if it breaks down we can repair it.   

Full Peace of Mind

Our Garden Machinery Maintenance works are carried out by our in-house qualified and very experienced mechanic.  Using our specially built workshop, we provide an unparalleled quality of service.


Not only are we fully insured for the work we do but you can rest assured that your item of machinery is fully insured against fire or theft whilst in our care.

Holiday Home Owner

Holiday homes

Living the Dream

Buying a holiday home is an important decision.  Once you have made this decision it is equally important that, when you arrive after a long journey, you have time to enjoy it!  We understand that the last thing you want to do is walk in the front door to be greeted with that 'closed in' stale air smell as well as the dust and dead insects.  This is, of course, after you have battled your way through the overgrown jungle that was once a garden.


It does not have to be this way...   


We can ensure that when you arrive, your holiday home has been fully aired and cleaned, beds can be made and some basic rations (such as wine, water etc.) are bought in advance.  The jungle can be tamed so that all you do is turn up and start your holiday.  What could be better than that?

Peace of Mind

When you are away from your holiday home it is equally important that it does not become an unnecessary worry.  We can carry out regular Security Visits to ensure that all is as it should be: the house and grounds will be checked for forced entry as well as damage caused by adverse weather.  Inside we will check for burst pipes, electrical failure and any unwanted rodent visitors.


Security Visits are normally carried out on a monthly basis as well as additional visits after severe weather conditions: wind, cold or rain etc. Our details can also be left with your Mairie as a point of contact should they need to get hold of someone when you are out of the country. Added to this, we can also help should you need any translating until you are confident with your French language.

Home

Holiday home handyman

Maintenance

Decoration


Pre Holiday Opening

(incl airing, cleaning, bed making & shopping)


Post Holiday Closure

(incl cleaning, laundry, rubbish disposal & secure closure)


Key Holding

Post collection & forwarding

Third Party Artisan Liaison

Garden

Gardening

Grass Cutting

Hedge Cutting

Weeding

Pruning

Clearing

Jungle Busting


Garden Machinery Maintenance

Pool

Pool opening, weekly care and closure.

Spring Opening

Weekly Care

Winter Closure


Clear Water Guarantee


Green Pool Rescue

(new clients only)

Sand Filter Change


More Details

Gîte Owners

Gite owners

Hard Work Pays Dividend

Owning a gite can be rewarding but its also hard work!  We have met many people who successfully run one or several gites.  One thing most of these people have in common is that, perhaps from time to time, they need a little help.  That might be with cleaning, the laundry or with some of the maintenance.  Guess what.....  we can help with all those aspects.

Taylor made services

As we have developed Charente Assistance from its humble beginnings much of what we have done has in some ways been alongside those who rent out houses. We have listened to our clients needs and responded by providing the assistance that they need. Sometimes we have been asked to clear an area of neglected garden, sometimes season long garden maintenance or occasionally a one-off emergency job.


Whatever the need we are sure we can help.

Gîte ‘Quad Cover’

We hear tales of how owners take on one person to do the changeover, another to do the garden and, heaven forbid, perhaps a third to do the laundry or the pool.  With each person waiting on another to complete their part in this time pressured job it can be frustrating at best, disastrous at worst!


In order to avoid these potential disasters we have developed what we call 'Quad Cover'.  That means when we take on a gite for the season, we will take responsibility for all four aspects: 


Changeovers - Laundry - Garden - Pool


That way we can ensure that each element is completed on time and to the highest standard.


Please note, changeover and laundry services are currently only available as part of our Quad Cover.  See our terms for full details.

Changeovers

Gite Changeovers

Changeover cleans

(during rental season)

Emergency call outs


Pre Season Opening 

That first clean of the season that means you can start as you mean to go on.


Post Season Works

After what is hopefully a successful season of rentals we can handle any redecoration works that may be required.


Security Checks 

Weekly, bi-weekly or monthly - whatever you need out of season.

Laundry

Gite laundry

We have a purpose built dedicated Laundry Service Area for our rental clients.


This is a smoke-free and pet-free area used exclusively for this purpose.

Pool & Garden

Gite pool and garden

Grass Cutting

Weeding

Hedge Trimming

Pruning

.

As well as all other aspects of 

Garden Maintenance


We can offer a full package of seasonal pool services that will ensure your pool remains crystal clear and ready to use whenever you want it.

Pool Care

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